Shipping policy

After your order has been made, shipping usually takes two to three weeks depending on your location.

Once your order ships, you will receive tracking information by email so you can follow your package every step of the way.

Shipping RatesThank you for shopping with By Faith. We are so grateful you are here.

Most of our pieces are made to order, which means your item is created especially for you after your order is placed.

Order Processing

Please allow a few days for your order to be made before it ships.

Because our items are made to order, production times may vary depending on the item, order volume, holidays, or other delays outside of our control.

Shipping rates are calculated at checkout and may vary depending on your location and the items in your order.

Shipping Locations

We currently ship to the locations available at checkout. If your location is not available during checkout, we may not be able to ship there at this time.

Order Tracking

Once your order has shipped, tracking information will be sent to the email address provided at checkout.

Please allow time for tracking updates to appear after your package has been shipped.

Incorrect Shipping Address

Please double-check your shipping address before placing your order.

If you notice an error after placing your order, please contact us as soon as possible at missions@byfaithco.shop. We cannot guarantee address changes once an order has gone into production or shipped, but we will do our best to help.

If an order is shipped to the address provided at checkout, we may not be able to replace or resend it, but you are always welcome to reach out and we will do our best to help.

Lost, Stolen, or Delivered Packages

Once your package is with the shipping carrier, delivery updates and final delivery details are handled by the carrier.

If your tracking says delivered but you have not received your package, we recommend checking around your delivery area, mailbox, front desk, neighbors, or anyone else who may have accepted the package.

If it still has not shown up, please contact the shipping carrier for the most accurate delivery information. You are also welcome to reach out to us at missions@byfaithco.shop, and we will do our best to help point you in the right direction.

Once a package is in the carrier’s possession, we are not able to control delays, lost packages, or delivery issues, but you are always welcome to contact us and we will do our best to help.

Shipping Delays

Shipping times are estimates, and sometimes delays can happen because of production timelines, carrier updates, holidays, weather, or other circumstances outside of our control.

If we become aware of a major delay with your order, we will do our best to communicate with you.